Privacy Policy

Last updated: May 2026

TokMetrics respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how TokMetrics ("we", "our", or "us") collects, uses, stores, and protects your information.

1. Information We Collect

We may collect:

Name;

Email address;

Billing information;

Account login information;

IP address;

Browser and device information;

Customer support communications;

Information you provide when creating an account, joining the platform, or contacting us.

Payments are processed securely through third-party providers such as Stripe. TokMetrics does not store full payment card details.

2. How We Use Your Information

We use your information to:

Create and manage accounts;

Provide membership access;

Process payments;

Deliver educational content and platform features;

Provide customer support;

Communicate important account, platform, and service updates;

Maintain platform security and prevent fraud;

Improve platform functionality and user experience;

Operate referral and affiliate programme functionality where applicable.

3. Lawful Basis for Processing

We process personal data where necessary to:

Perform our contract with you and provide TokMetrics services;

Comply with legal obligations;

Pursue legitimate business interests, such as maintaining and improving our platform;

Obtain your consent where required by law.

4. Marketing Communications

We may send:

Platform updates;

Educational content;

Launch announcements;

Product updates;

Promotional communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.

Please note that certain service-related communications may still be sent where necessary to administer your account or provide the TokMetrics service.

5. Third-Party Services

TokMetrics uses trusted third-party service providers, including:

Stripe;

Memberstack;

Dorik;

PromoteKit;

Whop;

Zapier;

TikTok;

Embedded media providers;

TokMetrics may also use third-party affiliate and referral software to manage referral tracking and affiliate programme functionality where applicable.

These providers may process data in accordance with their own privacy policies.

6. Cookies & Similar Technologies

TokMetrics uses cookies and similar technologies, including browser storage technologies, to:

Keep users logged in;

Manage memberships and authentication;

Maintain platform security;

Improve platform functionality and user experience;

Support referral and affiliate programme functionality where applicable.

Please see our Cookie Policy for more information.

7. International Data Transfers

Some third-party service providers used by TokMetrics may process data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

8. Data Storage & Security

We take reasonable steps to protect user data using secure systems and trusted service providers.

However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Under UK GDPR, you may have rights to:

Access your personal data;

Correct inaccurate information;

Request deletion of your data;

Object to certain processing;

Restrict certain processing activities;

Withdraw consent where processing is based on consent.

To make a request, contact: support@tokmetrics.co.uk

10. Data Retention

We retain personal data only for as long as reasonably necessary for:

Account management;

Legal and regulatory obligations;

Legitimate business purposes;

Dispute resolution and fraud prevention where required.

11. Children's Privacy

TokMetrics is intended for users aged 18 and over.

We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page together with an updated revision date.

13. Contact

For privacy-related enquiries, please contact: support@tokmetrics.co.uk