Terms & Conditions

Last updated: May 2026

Welcome to TokMetrics. These Terms & Conditions govern your use of the TokMetrics website, platform, tools, education resources, AI features, affiliate programme, and community services operated by LD Creative Limited (“TokMetrics”, “we”, “our”, or “us”).

By accessing or using TokMetrics, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

1. About TokMetrics

TokMetrics is an analytics, education, and creator insight platform designed to support TikTok Shop affiliates and creators through:

trending product insights;

creator analytics and leaderboards;

top-performing video tracking;

educational resources;

AI prompts and scripts;

community access;

coaching and strategy support.

TokMetrics is operated by:

LD Creative Limited

United Kingdom

Support enquiries:

support@tokmetrics.co.uk

2. Eligibility

You must be at least 18 years old to purchase or use paid TokMetrics memberships.

By using TokMetrics, you confirm that:

you are legally capable of entering into a binding agreement;

all information provided is accurate and up to date.

3. Memberships & Billing

TokMetrics offers subscription-based memberships which may include recurring monthly billing.

By purchasing a membership, you agree that:

payments are processed securely through third-party providers such as Stripe;

subscriptions renew automatically unless cancelled;

you are responsible for managing your subscription and cancellation settings.
You are responsible for maintaining accurate billing information.

Failure to pay may result in:

suspension of access;

removal from community spaces;

cancellation of platform access.

We reserve the right to:

modify pricing;

update features;

change membership structures;

discontinue services or features.
Subscription Cancellation:

You may cancel your subscription at any time through your account settings or payment management portal.

Unless otherwise stated, cancellation will prevent future renewals but will not automatically result in a refund for the current billing period.

4. Refund Policy

Due to the digital nature of TokMetrics products and services, access is provided immediately following purchase.

By purchasing a membership, you acknowledge that digital content and services may begin immediately and that refunds may not be available once access has been granted, except where required by applicable law.

TokMetrics may, at its sole discretion, offer refunds in exceptional circumstances.

For billing support, contact:

support@tokmetrics.co.uk

5. Intellectual Property

All TokMetrics content is protected by intellectual property laws, including but not limited to:

branding;

logos;

dashboards;

educational resources;

prompts;

scripts;

databases;

graphics;

platform content.

You may not:

reproduce;

resell;

redistribute;

scrape;

automate extraction of;

publicly repost;

commercially exploit

any TokMetrics content without written permission.

Account sharing is strictly prohibited.
Users are responsible for maintaining the confidentiality of their login credentials and for all activity occurring under their account.

6. Third-Party Content & Public Platform Data

TokMetrics may display publicly available information from third-party platforms, including but not limited to:

creator usernames;

profile images;

product references;

publicly accessible social media content;

publicly available statistics and analytics.

This information is displayed for informational, educational, and analytical purposes only.

TokMetrics is not affiliated with, endorsed by, or officially connected to TikTok or any third-party creators, brands, or platforms unless explicitly stated.

All trademarks, creator content, brand names, platform assets, and intellectual property remain the property of their respective owners.

TokMetrics does not guarantee the completeness, accuracy, or real-time availability of publicly available third-party platform data.

If you believe any content displayed on TokMetrics infringes your rights, please contact:

support@tokmetrics.co.uk

7. Acceptable Use

You agree not to:

misuse the platform;

attempt to gain unauthorised access;

scrape or automate data extraction;

interfere with platform functionality;

harass other members;

upload malicious code;

use TokMetrics for unlawful purposes.

TokMetrics reserves the right to suspend or terminate accounts that violate these rules.

8. Community Conduct

Users participating in TokMetrics communities, webinars, coaching calls, or support groups must behave respectfully.

We reserve the right to remove users for:

harassment;

abusive behaviour;

hate speech;

spam;

disruptive conduct;

unauthorised promotion or self-advertising.

9. Affiliate Programme

TokMetrics may offer affiliate or referral programmes through third-party software providers.

Affiliate commissions, referral tracking, discount codes, and payouts may be managed through external platforms such as PromoteKit.

TokMetrics reserves the right to:

modify commission structures;

reject fraudulent referrals;

remove affiliates from the programme;

withhold payouts where abuse or misuse is suspected.

10. Educational & Earnings Disclaimer

TokMetrics provides educational content, tools, and analytical insights only.

We do not guarantee:

earnings;

sales;

business success;

TikTok Shop performance;

account growth;

viral content.

Results vary between individuals and depend on many external factors.

Any earnings examples shared are illustrative only and should not be considered guarantees.

11. Third-Party Services

TokMetrics may integrate with or reference third-party services including:

TikTok;

Stripe;

Memberstack;

PromoteKit;

Whop;

Zapier;

Dorik;

Embedded media providers.

TokMetrics is not responsible for third-party outages, policy changes, pricing changes, or platform decisions.

12. Platform Availability

We aim to keep TokMetrics available at all times but do not guarantee uninterrupted access.
TokMetrics is provided on an "as available" and "as is" basis.

We make no guarantees that the platform will be error-free, uninterrupted, or suitable for every user's individual requirements.

We are not liable for:

downtime;

maintenance interruptions;

server outages;

data delays;

temporary unavailability;

feature modifications.

13. Limitation of Liability

To the fullest extent permitted by law, TokMetrics and LD Creative Limited shall not be liable for:

indirect losses;

loss of profits;

business interruption;

loss of data;

reliance on platform information;

third-party platform actions or decisions.

Your use of TokMetrics is at your own risk.

14. Force Majeure

TokMetrics shall not be liable for delays, interruptions, or failures resulting from events beyond our reasonable control, including internet outages, cyber incidents, service provider failures, natural disasters, governmental actions, or other unforeseen circumstances.

15. Privacy

Your use of TokMetrics is also governed by our Privacy Policy and Cookie Policy.

16. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions will be published on this page with a revised “Last updated” date.

Continued use of TokMetrics after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.